Feedback

Feedback lets you tell Domma what is broken, missing or good, straight from your admin, and follow what happens to it. It is free.

What it does

• Sends a report to the Domma team with your name, your site and its CMS version attached, so Domma can reply.
• Lists every report this site has sent, whoever sent it, with its status.
• Shows Domma's reply inside the report, and tells you when one arrives.
• Keeps a report safe if Domma cannot be reached, and sends it as soon as it can.

Getting started

1. Open Feedback from the admin sidebar.
2. Click Send feedback.
3. Under What is it? pick one: Something is broken, An idea or request, A question, Something we got right, or Something else.
4. Type a Title (one line) and a Description.
5. For something broken, choose How bad is it?: Minor - a nuisance, Major - gets in the way, or Blocker - cannot carry on.
6. Optional: fill in Where - the screen or page it is about, for example "Pages" or /contact.
7. Optional: click Attach a file, or paste a screenshot straight into the description. Up to 3 files of 2 MB each: PNG, JPEG, GIF or WebP images, a PDF or a text file.
8. Click Send.

A good bug report says what you did, what you expected and what happened instead. For a request, say what you are trying to get done.

Screens

Your reports

Each row shows the type, title, when it was sent and by whom, and a status:

Status	Meaning
New	Domma has it and has not looked yet
Seen	Domma has read it
Planned	It is on the list
In progress	Being worked on
Done	Finished
Not planned	Domma does not intend to do it
Waiting to send	Domma could not be reached yet; it goes automatically
Not accepted	Domma's server turned the report down

A dot on a row means a new reply. Click a row to open it: you see the details, What was sent, any Files you attached (click one to open it), and Domma replied with the reply, or "No reply yet".

Attached files go to Domma straight after the report. Only the Domma team sees them - they are never put in your Media library or on your website.

If "Tracked as" appears, Domma has filed the report in its own issue tracker, and the status follows that issue.

When reports are waiting to send, a note says so, with Try now.

Not connected

If the screen says "This site is not connected to Domma", your site was not started by a Domma server, so there is nowhere to send to. Ask whoever set the site up.

Settings

Administrators see a Feedback settings cog in the banner. It has one setting, Check for replies every (minutes) - how often the site sends anything still waiting and looks for Domma's replies in the background (default 60, from 5 to 1440). A change takes effect at once, no restart.

Opening the Feedback screen also sends anything waiting and checks for replies straight away.

Notifications

When Domma replies, you get an admin notification "Domma replied:" followed by the report's title. The sidebar badge counts replies you have not opened; opening the report clears it.

Permissions and roles

In System > Roles, Feedback appears in the Plugins group:

Action	Label	Allows
feedback.send	Send	Send feedback to Domma and see what this site has sent
feedback.manage	Manage	Only used on the Domma server (see below)

Only the admin role has them by default. Everyone with Send sees every report the site has sent, not just their own.

On the Domma server

On the Domma server itself (the Manager), the same screen is the Inbox of every site's reports, for holders of Feedback > Manage:

• Filter by Open, each status, or All; by site and type; and search title, text, person and site.
• Open a report to see any Files the site attached (a file still on its way says so), set its Status, write a Reply to the site (the site sees it and is notified) and keep Internal notes (never sent to the site). Click Save.
• With Waypoint Pro installed, Make a Waypoint issue files the report in a project with a type and priority. The report then follows the issue: planned, in progress, done. "Not planned" set by hand stays until you change it.
• Right-click a row to open it, change its status quickly, or Delete it. Deleting removes it for the site too.
• Holders of the most senior role also get My feedback, to file their own reports. These appear in the Inbox as "Manager (this server)".
• The Feedback settings cog sets how many reports one site may send in a window (default 10 in 10 minutes); more are turned away for now and the site sends them later. Changes apply to the next report.

Limitations

• Only sites started by a Domma server can send. A standalone install cannot.
• Up to 3 files per report, 2 MB each, and only images (PNG, JPEG, GIF, WebP), PDFs and text files.
• Titles are limited to 140 characters and descriptions to 8,000.
• The Domma server accepts up to 10 reports from one site in 10 minutes. Any more show as Waiting to send and go later.
• You cannot edit or withdraw a report once sent. Send a follow-up instead.